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Terms of Service

Last updated: 14 July 2026

  1. Lumen is a subscription AI personal-intelligence web app for conversations, memory, planning and work organisation. It is a digital service only.
  2. 16+ only, confirmed at signup. Accurate info and secure login required.
  3. Free: basic Lumen chat, Calendar and Graph. Horizon, Business and Site Map are locked, but your existing data remains saved. Lumen Pro: £19/month or £190/year; includes Horizon, voice, Business, Site Map and up to 10 live research runs each month. Lumen Pro Max: £49/month or £490/year; includes everything in Pro plus Growth Engine, SEO and competitor research, advanced quote writing, strategy tools and up to 40 live research runs each month.
  4. New standard accounts begin with a 7-day Pro Max trial without a card. When the trial ends, the account moves to Free unless a paid plan is chosen. One private test account may be kept on Free by the account owner.
  5. Payments and paid-plan changes are handled by Stripe. Lumen does not store card details. Cancel at any time through the billing area; a paid plan stays available until the end of its paid period. Your statutory consumer rights are not affected.
  6. Acceptable use: no unlawful use, no abuse, no reverse-engineering.
  7. Your content stays yours.
  8. AI can make mistakes — not professional advice.
  9. Report problems via Vitals → Report a problem, or mylumen.ltd@gmail.com.
  10. No uptime guarantee; maintenance may cause brief downtime.
  11. Liability limited where legally permitted.
  12. You or we may end the account (reasonable notice from us).
  13. Terms may be updated, dated at top.
  14. Governed by England & Wales law.
  15. Contact: mylumen.ltd@gmail.com.